Ibm 2193 Manuel d'utilisateur télécharger pdf (Page 52)

2-10

IBM Personal Computer User Guide

Flat rate

You may call the IBM PC HelpCenter to

purchase support for a single incident or

multiple incidents (in Canada, call the toll free number listed on page 2-9). The flat-

rate option is not available in Australia or New Zealand.

Single incident

The single call option allows you to pay a flat fee for each individual problem you

need to resolve. This option is payable only by credit card.

3-incident pack

The 3-incident pack allows you to purchase a block of problem resolutions at a

discount from the single incident price. This option is payable only by credit card.

The

3-incident pack expires one year from the date of purchase.

5-incident pack

In Australia and New Zealand, the 5-incident pack allows you to purchase a block of

problem resolutions at a discount from the single-incident price. The 5-incident help

pack expires one year from the date of purchase.

10-incident pack

In the United States, Canada, Australia, and New Zealand, the 10-incident pack

allows you to purchase a block of problem resolutions at a discount from the single-

incident price. The 10-incident pack expires one year from the date of purchase.

An incident is a request for telephone assistance about a single question or

problem. An incident may involve multiple conversations or actions which may

include (but are not limited to):

• your initial request

• research by IBM

• a call back from IBM to you

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Ibm 2193 Manuel d'utilisateur Page 52