Ibm 2193 Manuel d'utilisateur Page 51
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- DEPANNAGE
- MARQUE LIVRES
Noté. / 5. Basé sur avis des utilisateurs
HelpWare support and services
2-9
How and when do I purchase additional support?
Purchasing additional HelpWare services
During and after the warranty period for your computer, you can purchase additional
HelpWare services. Our Enhanced PC Support service includes assistance with the
following items:
• assistance with installing, configuring, and using selected applications
• using the operating system
• setting up and using multimedia drivers
You can purchase support in the following ways
900 number
In the United States and Canada, to receive immediate support from an IBM PC
HelpCenter technical support representative you can call the 900 number. Your local
telephone company will bill you by the minute for each call. Persons under age 18
must have permission of a parent or legal guardian prior to placing the call.
Note:
All of the following support options are available in all
countries unless otherwise noted. In most countries,
all available options are payable by credit card only.
In Australia, all options are payable by credit card,
cheque, or money order.
United
States
For installing and configuring in-
warranty IBM products: 1-900-
555-HELP(4357)
Monday - Friday
9am to 9pm
Eastern Time
$2.99 (US currency) per
minute beginning after the
first minute
For using application software
and for out-of-warranty IBM
products: 1-900-555-
CLUB(2582)
Monday - Friday
9am to 9pm
Eastern Time
$2.99 (US currency) per
minute beginning after the
first minute
Canada 1-900-565-9988 24 hours a day $3.50 (Canadian currency)
per minute
- User Guide 1
- Second Edition (April 2001) 3
- Contents 5
- Conventions used in this book 12
- Safety information 13
- Connecting your computer 14
- Disconnecting your computer 15
- Modem safety information 15
- Lithium battery notice 16
- Laser compliance statement 17
- Consignes de sécurité 18
- Regulatory notices 23
- (FCC) Statement 26
- Trademarks 27
- Year 2000 Notice Information 28
- Ergonomics 31
- Choosing a chair 32
- Positioning the monitor 32
- Positioning the keyboard 32
- Positioning the mouse 33
- Chapter 1. Using this book 37
- How this book is organized 37
- Part 5: Troubleshooting 39
- Part 6: Technical reference 39
- Setup Poster 40
- Online documentation 40
- Part 2. Support information 41
- What do I do first? 43
- What can I do on my own? 44
- Software 45
- Diagnostics 45
- IBM Update Connector 45
- Electronic support 46
- Software technical support 48
- Additional support 48
- Hardware warranty service 48
- Before you call 49
- 3-incident pack 52
- 5-incident pack 52
- 10-incident pack 52
- Flat rate 52
- Single incident 52
- Express Maintenance 55
- Chapter 4. Getting started 59
- Controlling monitor settings 60
- Power saver feature 61
- Changing display settings 61
- Getting started 63
- Controlling volume 64
- Getting ready to print 67
- Setting up communications 68
- Internet 70
- Power management features 73
- Software shutdown 74
- System Standby 75
- Monitor standby 78
- BIOS Setup configuration 79
- Entering Setup 82
- Working with the Setup menus 83
- Changing parameter settings 85
- Loading the default settings 85
- Canceling changes 86
- Exiting Setup 86
- Setup parameters 87
- USB Setup 88
- USB Controller 88
- USB Keyboard Support 88
- IDE drives setup 88
- PIO (Programmed Input/Output) 88
- Start Options 90
- Quick Power-On Self Test 91
- Boot Up Floppy Seek 91
- Boot Up NumLock Status 91
- Gate A20 Option 92
- Typematic Rate Setting 92
- Typematic Rate (Chars/Sec) 92
- Date and Time 93
- Advanced Setup 94
- Power Management Setup 94
- Clock Generator Configuration 97
- Set Password 97
- Preparing to upgrade 103
- Evaluating your new hardware 104
- Recording your changes 105
- Resolving resource conflicts 106
- Opening the system unit 107
- Installing adapter cards 114
- Removing adapter cards 115
- Removing and adding drives 116
- Removing the diskette drive 120
- Removing the CD-ROM drive 121
- Removing the hard disk drive 122
- Installing a drive in Bay 2 123
- For adapter cards 125
- For Drives 125
- (machine type 2193) 130
- (machine type 2194 or 6345) 133
- Setting a jumper 134
- Upgrading the system memory 135
- Removing memory modules 136
- Verifying the system memory 136
- Replacing the system battery 137
- Part 5. Troubleshooting 141
- Yes, more than once 145
- Quick problem solving chart 148
- Solving hardware problems 149
- Solving software problems 155
- Table 2: Software problems 156
- Solving modem problems 157
- Error codes and messages 159
- IBM Diagnostic Programs 162
- Reinstalling device drivers 163
- Part 6. Technical reference 167
- Memory module placement 169
- Memory map 171
- System input/output addresses 172
- Specification tables 173
- System interrupts 174
- DMA channel assignments 175
- Serial port addresses 176
- Connector functions 177
- Appendix B. Modem information 181
- Modem features 181
- Operating your modem 183
- Disabling Call Waiting 184
- Modem commands 185
- AT commands 186
- Modem information 187
- Detail for +MS Controls 189
- Extended AT commands 190
- V.42bis commands 191
- Modem response codes 192
- S registers 193
- Table 6: S registers 194
- Monitor terminology 195
- Appendix D. Warranty 197
- Warranty statements 197
- Warranty 199
- Limitation of liability 205
- Part 2 - Country-Unique Terms 206
- NORTH AMERICA 210
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