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Using the RDX utility software
The RDX utility software is a Windows application that you can use to diagnose
problems with the drive. Use the RDX utility to perform the following tasks:
v Identify the RDX drive that is attached to your server.
v Retrieve device and cartridge status information.
v Test the drive and the cartridge.
v Upgrade the drive firmware.
See the software documentation that comes with the drive for more information
about using the utility software.
Using the RDX backup software
The RDX drive is compatible with backup software that supports removable disk
media. See the software documentation that comes with the drive for more
information about using the backup software.
Solving problems
Error conditions are indicated by entries in the Windows Application Error log, error
messages that are displayed on the screen, and the LED on the front of the RDX
drive. For more information about the LED indications, see Table 1 on page 4.
Table 3 lists problems that might occur with the RDX drive and potential solutions.
Table 3. Problems and solutions
Problem Solution
The RDX drive is not
working, and the
power-indicator LED is
flashing amber.
The error was caused by one of these conditions:
v The drive cannot eject the cartridge because of an obstruction.
v The internal electronics are damaged or malfunctioning.
To
remove a stuck cartridge, see the instructions for manual ejection in “Ejecting a
cartridge” on page 10.
Figure 8. Ejecting a cartridge
Chapter 3. Using the RDX drive 11
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