IBM THINKPAD R30 Manuel d'utilisateur Page 1

ThinkPad®R30 SeriesService and Troubleshooting Guide򔻐򗗠򙳰

viii ThinkPad®R30 Series Service and Troubleshooting Guide

ContentsImportant Notice for Users...iiiThe FCC RF Safety Requirement ...iiiFinding information with Access ThinkPad vChapter 1. Overview of you

Wireless Interoperability ...74Usage environment and your Health...74Appendix D. Wireless RegulatoryInformation...75USA - Federal Commu

Chapter 1. Overview of your new ThinkPad computerYour ThinkPad at a glance ...2Features...3Specifications ...5Caring for your

Your ThinkPad at a glanceFront viewSystem-status indicatorsTrackPointComputer displayUltrabay PlusRear viewPower jackMonitor connectorModem connectorE

FeaturesProcessorv Intel®Mobile Pentium®III processor with Intel®SpeedStep™technology orIntel®Mobile Celeron™processor with on-die Level 2 cacheMemory

External diskette drive — available on selected modelsTo get the best performance from your diskette drives, use high-qualitydiskettes (such as IBM di

SpecificationsSizev 13.3 or 14.1 inch display model:– Width: 313 mm (12.3 in.)– Depth: 254 mm (10 in.)– Height: 36 mm (1.42 in.)Environmentv Maximum a

Electrical (ac adapter)v 72 Wv Sin-wave input at 50 to 60 Hzv Input rating of the ac adapter: 100-240 V ac, 50 to 60 HzBatteryv Lithium Ion– Nominal v

Caring for your ThinkPad computerThough your computer is designed to function reliably in normal workenvironments, you need to use common sense when h

v Use a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag.Handle stora

PBX (private branch exchange) or any other digital telephone extension linebecause this could damage your modem. Analog phone lines are often usedin h

Caring for your ThinkPad computer10ThinkPad®R30 Series Service and Troubleshooting Guide

Chapter 2. Solving computer problemsDiagnosing problems ...12Troubleshooting...13Errorcodesormessages...13Errors without codes or me

Diagnosing problemsIf you have a problem with your computer, you can test it by usingPC-Doctor®for Windows®. To run PC-Doctor for Windows, do as follo

TroubleshootingIf you do not find your problem here, refer to Access ThinkPad, youron-board help system. Open Access ThinkPad by pressing the ThinkPad

Message: 0194: The computer is carried through the security gateSolution: The computer has been carried through the security portal gate.Enter the sup

Solution: The extended RAM failed. Test your computer’s memory withPC-Doctor. If you have increased memory just before turning the computeron, reinsta

Solution: Have the computer serviced.Message: 02F7: Fail-safe timer NMI failedSolution: Have the computer serviced.Message: The power-on or supervisor

Message: Hibernation errorSolution: The system configuration changed between the time your computerentered hibernation mode and the time it left this

ThinkPad®R30 SeriesService and Troubleshooting Guide򔻐򗗠򙳰

If these items are properly set, and the screen remains blank, have thecomputer serviced.Problem: When I turn on the machine, nothing appears on the s

Solution: When you use a DOS application that supports only the 640x480resolution (VGA mode), the screen image might look slightly distorted orsmaller

Solution: If the problem occurred immediately after the computer returnedfrom standby mode, enter the power-on password if one has been set.If an exte

Solution: If you connect an external numeric keypad or an external keyboardwith a numeric keypad, the internal numeric keypad is disabled. Use theexte

Problem: The cursor does not move after the computer awakens from one ofthe power management modes.Solution: Make sure you followed the instructions i

1. Click OK to disable DMA for the infrared port.2. Close a parallel port panel.3. Click the Infrared device button to open the infrared panel.4. Choo

v Replace the battery with a fully charged one and then press Fn.v Connect the ac adapter to the computer; then press Fn.Problem: Your computer does n

Computer screen problemsProblem: The screen is blank.Solution: Press Fn+Home to make the screen brighter. If the problem persists,do the ″Solution″ in

For Windows NT:1. Open the Display Properties window, by double-clicking the Display iconin the Control Panel.2. Double-click the Display icon in the

Solution: When you playback DVD by WinDVD on dual display mode, youmight need to lower the display resolution and/or the color depth to improvethe scr

NoteBefore using this information and the product it supports, be sure to read the general information underAppendix A, “Important safety instructions

Solution: Discharge and recharge the battery.Problem: The operating time for a fully charged battery is short.Solution: Discharge and recharge the bat

Problem: You hear a noise from the CD or DVD drive when the disc isspinning.Solution: The CD or DVD drive cover might be bent. Have the computerservic

Solution: The DVD movie playback software is reading the DVD. Wait for afew seconds before trying the buttons again.Problem: A CD cannot be written.So

If you still have a problem, contact your place of purchase or the servicerepresentative for help.Other problemsProblem: The computer locks or does no

Starting BIOS Setup UtilityYour computer provides a program, called IBM BIOS Setup Utility, thatenables you to select various setup parameters. The pa

Recover pre-installed softwareIf the data on your hard disk drive is damaged or accidentally erased, youcan restore the software that was shipped with

To create a Recovery Repair disketteWhen the operating system cannot boot normally, you can use the RecoveryRepair diskette to boot your computer. Mak

Backing up your systemBacking up your registryWhen you add software applications or devices to your computer, theinstallation process may change your

For Windows Me:To capture a snapshot of your system configuration, or to restore yourconfiguration to an earlier snapshot using Windows Me, click Star

Replacing the hard disk driveYou can increase the storage capacity of your computer by replacing the harddisk drive with one of greater capacity. You

Important Notice for UsersThe FCC RF Safety Requirementv When you use a Bluetooth option or wireless PCMCIA card in yourThinkPad R31 computer, please

5. Remove the hard disk drive by pulling the cover away from thecomputer.6. Detach the cover from the hard disk drive.7. Attach the cover to a new har

Replacing the batteryTo replace the battery, do as follows:1. Turn off the computer, or enter hibernation mode. Then disconnect the acadapter and all

Replacing the battery40ThinkPad®R30 Series Service and Troubleshooting Guide

Chapter 3. Getting help and service from IBMGetting help and service ...42Getting help on the Web ...42Getting help by fax ...43Callin

Getting help and serviceIf you need help, service, technical assistance, or just want more informationabout IBM products, you will find a wide variety

Getting help by faxIf you have a touch-tone telephone and access to a fax machine, in the U.S.and Canada you can receive by fax marketing and technica

If possible, be near your computer when you make your call in case thetechnical assistance representative needs to help you resolve a computerproblem.

Country or region Language Telephone NumberColombia Spanish 980-912-3021Denmark Danish 45 20 82 00Ecuador Spanish 1-800-426911 (option #4)Finland Finn

through the method of service (such as depot, carry-in, or on-site service) thatis provided in the servicing country. Service centers in certain count

Appendix A. Important safety instructionsDANGERElectric current from power, telephone, and communication cables is hazardous. Toavoid shock hazard, co

iv ThinkPad®R30 Series Service and Troubleshooting Guide

DANGERReduce the risk of fire and electric shock by always following basic safetyprecautions, including the following:v Do not use your computer in or

CAUTION:The fluorescent lamp in the liquid crystal display (LCD) contains mercury.Do not put it in trash that is disposed of in landfills. Dispose of

LUOKAN 1 LASERLAITEAPPAREIL ALASER DE CLASSE 1KLASS 1 LASER APPARATThe drive is certified in the U.S. to conform to the requirements of theDepartment

Appendix B. Warranty InformationThis appendix contains warranty information for your ThinkPad computer,warranty period, warranty service and support,

The following services are available during the warranty period:v Problem determination – Trained personnel are available to assist you withdeterminin

To find the telephone number for the HelpCenter™nearest you, see 44 inChapter 3, “Getting help and service from IBM” on page 41.IBM Statement of Limit

LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVEEXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THATEVENT, SUCH WARRANTIES ARE LIMITED IN DU

Before IBM or your reseller exchanges a Machine or part, you agree to removeall features, parts, options, alterations, and attachments not under warra

UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THEFOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FORDAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LIST

ASIA PACIFICAUSTRALIAThe IBM Warranty for Machines: The following paragraph is added to thisSection:The warranties specified in this Section are in ad

Finding information with Access ThinkPad54321Learn about the many features of your ThinkPad computer. ThinkPad Featuresprovides a visual display of yo

chairman of the proceedings. Vacancies in the post of chairman shall be filledby the president of the ICC. Other vacancies shall be filled by the resp

apply in respect of any goods which IBM provides, if you require the goodsfor the purposes of a business as defined in that Act.Limitation of Liabilit

United Kingdom, you may obtain warranty service for that Machine in any ofthose countries from either (1) an IBM reseller approved to perform warranty

Statement will be brought before, and finally settled by, the competent courtof Athens, Tel Aviv, Milan, Lisbon, and Madrid, respectively.THE FOLLOWIN

Limitation of Liability: The following replaces the second sentence of the firstparagraph of this Section:In such instances, regardless of the basis o

SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILANDLimitation of Liability: The following is added to this Section:IBM’s entire liability to you fo

64 ThinkPad®R30 Series Service and Troubleshooting Guide

Appendix C. NoticesThis publication was developed for products and services offered in theU.S.A.IBM may not offer the products, services, or features

References to the Web site addressesAny references in this publication to non-IBM Web sites are provided forconvenience only and do not in any manner

International Business Machines CorporationNew Orchard RoadArmonk, NY 10504Telephone 1-919-543-2193Industry Canada Class B Emission Compliance Stateme

Whenever you have a question about your computer, or wish to view IBM®Web sites, simply press the ThinkPad button to open Access ThinkPad.Click one of

2. The built-in modem is built into the ThinkPad computer. It complies withPart 68 of the FCC Rules. A label is affixed to the bottom of the computert

number of the sending machine or such business, other entity, or individual.(The telephone number provided may not be a 900 number or any othernumber

protection, d’exploitation et de sécurité des réseaux de télécommunications. LeMinistère n’assure toutefois pas que le matériel fonctionnera à la sati

Notice for New ZealandFor the modem with approval number PTC 211/01/081v The grant of a Telepermit for any item of terminal equipment indicates onlyth

specifications, the associated equipment shall be set to ensure that calls areanswered between 3 and 3à seconds of receipt of ringing.v For correct op

Notice for European Union countriesHereby Ambit declares that this ″J07M058″ modem is in conformity with theessential requirements and other relevant

Wireless InteroperabilityIBM ThinkPad 802.11b Wireless LAN Adapter (P/N 26P8092) (hereafter calledWireless LAN Adapter) is designed to be interoperabl

Appendix D. Wireless Regulatory InformationThe ThinkPad R31 computer must be installed and used in strict accordancewith the instructions as described

2. When you use any other RF option device that is not listed on the IBMsite, all other wireless features including the integrated transmitter inyour

Appendix D. Wireless Regulatory Information 77

Some of the topics in your help system contain brief video clips that showyou how to perform certain tasks, such as installing additional memory,repla

- Belgie B Gebruik buiten gebouw alleen op kanalen 10 (2462MHz) en 11 (2467 MHz). Voor privé-gebruik buitengebouw over publieke grond over afstand kle

- Italia I: È necessaria la concessione ministeriale anche per l’usointerno. Verificare con i rivenditori la procedura daseguire. L’uso per installazi

80 ThinkPad®R30 Series Service and Troubleshooting Guide

IndexAAccess Help vAccess ThinkPad vBbatteryproblems 27replacing 39BIOS Setup 32Ccarrying the computer 7CD-ROMproblems 28CD-RWproblems 28cleaning the

82 ThinkPad®R30 Series Service and Troubleshooting Guide

򔻐򗗠򙳰Part Number: 46P6607(1P) P/N: 46P6607