IBM THINKPAD A30 Manuel d'utilisateur Page 1

ThinkPad®A30 SeriesService and Troubleshooting Guide򔻐򗗠򙳰

viii ThinkPad®A30 Series Service and Troubleshooting Guide

Chapter 1. Overview of your new ThinkPad computerYour ThinkPad at a glance ...2Features...3Specifications ...5Caring for your

Your ThinkPad at a glanceFront viewRear viewYour ThinkPad at a glance2ThinkPad®A30 Series Service and Troubleshooting Guide

FeaturesProcessorv Mobile Intel®Pentium®III processor-MMemoryv Built-in: 128MBv Maximum: 1 GBStorage devicev 2.5-inch hard disk drive: Up to 48 GB, de

Diskette driveTo get the best performance from your diskette drives, use high-qualitydiskettes (such as IBM diskettes) that meet or exceed the followi

SpecificationsSizev Width: 329 mm (13.0 in.)v Depth: 272.5 mm (10.8 in.)v Height: 39.6 mm (1.6 in.) to 46.8 mm (1.9 in.)Environmentv Maximum altitude

Caring for your ThinkPad computerThough your computer is designed to function reliably in normal workenvironments, you need to use common sense in han

v Use a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag.Handle stora

v Do not modify or tape the latches to keep the display open or closed.v Take care not to turn your computer over while the ac adapter is pluggedin. T

Chapter 2. Solving computer problemsTroubleshooting...10Diagnosing problems ...10Problems and solutions ...11Error messages ...

TroubleshootingAccess ThinkPad, your on-board help system, provides a full set ofsuggestions for troubleshooting. For access to that help system, pres

Problems and solutionsError messagesNotes:1. In the charts, x can be any character.2. The version of PC-Doctor referred to here is PC-Doctor for Windo

Message Solution0200: Hard disk error The hard disk is not working. Make sure that the hard disk drive is attachedfirmly. Run the BIOS Setup Utility;

Message Solution0280: Previous bootincompleteYour computer was previously unable to complete the boot process.Turn the computer off; then turn it on t

Message SolutionEMM386 Not Installed—Unable to Set PageFrame Base Address.Edit C:\CONFIG.SYS and change a line fromdevice=C:\WINDOWS\EMM386.EXE RAMtod

Solution: First, reboot your system by pressing Ctrl+Alt+Del. If that does notwork, hold down the power switch for more than 4 seconds. If this does n

Keyboard problemsProblem: The cursor does not move after the computer returns from one ofthe power management modes.Solution: Reboot the system. Make

If the connection is correct, disconnect the cable and make sure that thebuilt-in keyboard operates properly. If the built-in keyboard works, there is

Standby or hibernation problemsProblem: The computer enters standby mode unexpectedly.Solution: If the processor overheats, the computer will automati

If the system still does not return from standby mode, your system may stopresponding and you cannot turn off the computer. In this case, you need tor

ThinkPad®A30 SeriesService and Troubleshooting Guide򔻐򗗠򙳰

Problem: The Fn+F12 key combination does not make the computer enterhibernation mode.Solution: The computer cannot enter hibernation mode:v If you are

Computer screen problemsProblem: The screen is blank.Solution: Do the following:v Press Fn+F7 to bring up the image.v If you are using the ac adapter,

6. Click the Monitor tab.7. Make sure the information is correct.For Windows NT:1. Click the Settings tab.2. Check whether the color depth and resolut

If the battery pack cannot be fully charged in 24 hours, use a new batterypack.Problem: Your computer shuts down before the battery status indicator s

Solution: Your computer might lock when it enters standby mode during acommunication operation. Disable the standby timer when you are workingon the n

Using BIOS Setup UtilityYour computer provides a program, called IBM BIOS Setup Utility, thatenables you to select various setup parameters. The panel

Recovering pre-installed softwareIf the data on your hard disk drive is damaged or accidentally erased, youcan restore the software that was shipped w

2. At the prompt, press F11. (The option to press F11 appears for only a fewseconds. You must press F11 quickly.) The Product Recovery programmain men

Upgrading the hard disk driveYou can increase the storage capacity of your computer by replacing the harddisk drive with one of greater capacity. You

5. Remove the hard disk drive by pulling the cover away from thecomputer.6. Detach the cover from the hard disk drive.7. Attach the cover to a new har

NoteBefore using this information and the product it supports, be sure to read the general information under“Appendix A. Important safety instructions

Replacing the batteryTo replace the battery, do as follows:1. Turn off the computer, or enter hibernation mode. Then disconnect the acadapter and all

Chapter 3. Getting help and service from IBMGetting help and service ...32Getting help on the Web ...32Getting help by fax ...33Callin

Getting help and serviceIf you need help, service, technical assistance, or just want more informationabout IBM products, you will find a wide variety

Getting help by faxIf you have a touch-tone telephone and access to a fax machine, in the U.S.and Canada you can receive by fax marketing and technica

If possible, be near your computer when you make your call in case thetechnical assistance representative needs to help you resolve a computerproblem.

Country or region Language Telephone NumberIreland English 01-815 9202Italy Italian 02-482 9202Japan Japanese 0120-887-870Luxembourg French 298-977 50

Getting help and service36ThinkPad®A30 Series Service and Troubleshooting Guide

Appendix A. Important safety instructionsDANGERElectric current from power, telephone, and communication cables is hazardous. Toavoid shock hazard, co

DANGERReduce the risk of fire and electric shock by always following basic safetyprecautions, including the following:v Do not use your computer in or

DANGERFollow the instruction below when installing or reconfiguring the Mini PCI option.To avoid shock hazard, disconnect all the cables and the ac ad

Finding information with Access ThinkPadFind answers to your questions about your computer and view IBM Web sitesby pressing the ThinkPad button shown

Use caution when installing or modifying telephone lines.Avoid using a telephone (other than a cordless type) during an electricalstorm. There may be

DANGEREmits visible and invisible laser radiation when open. Avoid direct eye exposure.Do not stare into the beam or view it directly with optical ins

42 ThinkPad®A30 Series Service and Troubleshooting Guide

Appendix B. Product warranties and noticesWarranty PeriodThe warranty period varies by machine type and country or region.Note:v Contact your place of

pre-loaded with the Machine, installed subsequently or otherwise. Unless IBMspecifies otherwise, the following warranties apply only in the country wh

Warranty ServiceTo obtain warranty service for a Machine, contact IBM or your reseller. If youdo not register your Machine with IBM, you may be requir

b. secure all programs, data, and funds contained in a Machine;c. provide IBM or your reseller with sufficient, free, and safe access toyour facilitie

Governing LawBoth you and IBM consent to the application of the laws of the country inwhich you acquired the Machine to govern, interpret, and enforce

Where IBM is in breach of a condition or warranty implied by the TradePractices Act 1974 or other similar legislation, IBM’s liability is limited to t

HONG KONG AND MACAUGoverning Law: The following replaces ″laws of the country in which you acquiredthe Machine″ in the first sentence:laws of Hong Kon

Learn about the many features of your ThinkPadcomputer. ThinkPad Features provides a visual displayof your computer and components.Once you are famili

enforce all your and IBM’s rights, duties, and obligations arising from, orrelating in any manner to, the subject matter of this Agreement, withoutreg

service on that Machine in that country. Warranty service in Africa is availablewithin 50 kilometers of an IBM authorized service provider. You areres

The minimum warranty period for Machines is six months. In case IBM oryour reseller is unable to repair an IBM Machine, you can alternatively ask fora

Limitation of Liability: The following replaces items one and two of the firstparagraph of this Section:1. death or personal injury or physical damage

1. death or personal injury or physical damage to your real property solelycaused by IBM’s negligence;2. the amount of any other actual direct damages

NoticesThis publication was developed for products and services offered in theU.S.A.IBM may not offer the products, services, or features discussed in

Web sites. The materials at those Web sites are not part of the materials forthis IBM product, and use of those Web sites is at your own risk.Electron

Industry Canada Class B Emission Compliance StatementThis Class B digital apparatus complies with Canadian ICES-003.Avis de conformité à la réglementa

3. The REN is useful to determine the quantity of devices you may connectto your telephone line and still have those devices ring when your numberis c

Industry Canada requirementsNoticeThe Industry Canada label identifies certified equipment. This certificationmeans that the equipment meets certain t

Some of the topics in your help system contain brief video clips that showyou how to perform certain tasks, such as replacing your battery, inserting

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de leraccorder aux installations de l’entreprise locale de télécommunicat

conditions for connection to its network. It indicates no endorsement ofthe product by Telecom, nor does it provide any sort of warranty. Aboveall, it

for connection to its network. It indicates no endorsement of the product byTelecom, nor does it provide any sort of warranty. Above all, it provides

This equipment should not be used in a manner which could constitute anuisance to other Telecom customers.Some parameters required for compliance with

v Use of pulse dialling, when this equipment is connected to the same line asother equipment, may give rise to bell tinkle or noise and may also cause

device. The associated equipment shall be set to operate within the followinglimits for compliance with Telecom’s specifications:Automatic re-attempts

Notice for European Union countriesHereby Ambit declares that this “J07M058” and “J07M041.00” modems are inconformity with the essential requirements

Appendix B. Product warranties and notices 67

Hereby Intel declares that this ″PBA A30460-006″ modem is in conformitywith the essential requirements and other relevant provisions of Directive1999/

Hereby 3Com declares that this ″3CN3ACx556″, ″3CN3ACx556B″ and″3CN3BM1556B″ modem models are in conformity with the essentialrequirements and other re

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Wireless InteroperabilityWireless LAN miniPCI Combo Card is designed to be interoperable with anywireless LAN product that is based on Direct Sequence

2. this device must accept any interference received, including interferencethat may cause undesired operation.The FCC RF Safety RequirementThe radiat

Canada - Industry Canada (IC)Low Power License-Exempt Radiocommunication Devices (RSS-210)Operation is subject to the following two conditions: (1) th

TrademarksThe following terms are trademarks of the IBM Corporation in the UnitedStates or other countries or both:IBM ThinkPadAlert on LAN TrackPoint

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IndexAAccess ThinkPad iiiBbatteryproblems 22BIOS Setup 25Ccarrying the computer 6cleaning the computer 8computer display problems 21configurationsetup

76 ThinkPad®A30 Series Service and Troubleshooting Guide

򔻐򗗠򙳰Part Number: 46P4859(1P) P/N: 46P4859

ContentsFinding information with Access ThinkPad iiiChapter 1. Overview of your new ThinkPadcomputer ....1Your ThinkPad at a glance ...2F