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IBM Europe, Middle East, and Africa Services Announcement

ZS11-0012, dated January 4, 2011

IBM Europe, Middle East, and Africa Services

Announcement ZS11-0012

IBM is a registered trademark of International Business Machines Corporation

IBM ServicePac offerings for warranty and

maintenance upgrades for IBM System p products

Table of contents

1 Overview 6 Prices

1 Planned availability date 6 Announcement countries

2 Description

At a glance

This announcement will withdraw selected System p® products.

Overview

IBM® ServicePac® products offer a range of hardware maintenance or maintenance

upgrade coverage in an electronic format. ServicePac is available through the same

IBM Business Partners who sell the related IBM hardware. With these ServicePacs,

you get an upgrade solution at the same time you purchase the IBM machine. The

number of unique ServicePacs is kept to a minimum and each part number supports

a range of machine types.

To select the correct ServicePac for a particular machine type, a selection guide is

available with a complete list of machine types for cross-reference. Alternatively,

additional ServicePac information and prices can be found at

http://www-01.ibm.com/sales/gss/spst/servicepac/extProductSelectorWWW.do

ServicePacs can be ordered by part number through SAP in the same way other

IBM products are ordered. The simple registration process ensures fast and efficient

coverage. To be eligible for service, a ServicePac must be purchased within 30

days of the purchase of the machine type to which it applies. A ServicePac must

be registered within 15 days of purchase by completing the ServicePac online

registration at

http://www.ibm.com/servicepac

Planned availability date

January 4, 2011

1 2 3 4 5 6 7

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Page 1 - Announcement ZS11-0012

IBM Europe, Middle East, and Africa Services AnnouncementZS11-0012, dated January 4, 2011IBM Europe, Middle East, and Africa ServicesAnnouncement ZS11

Page 2 - Description

IBM Europe, Middle East, and Africa ServicesAnnouncement ZS11-0012IBM is a registered trademark of International Business Machines Corporation2Descrip

Page 3

IBM Europe, Middle East, and Africa ServicesAnnouncement ZS11-0012IBM is a registered trademark of International Business Machines Corporation3• Roman

Page 4 - • Turkey

IBM Europe, Middle East, and Africa ServicesAnnouncement ZS11-0012IBM is a registered trademark of International Business Machines Corporation446D3965

Page 5

IBM Europe, Middle East, and Africa ServicesAnnouncement ZS11-0012IBM is a registered trademark of International Business Machines Corporation546D3461

Page 6 - Announcement countries

IBM Europe, Middle East, and Africa ServicesAnnouncement ZS11-0012IBM is a registered trademark of International Business Machines Corporation6The sum

Page 7

IBM Europe, Middle East, and Africa ServicesAnnouncement ZS11-0012IBM is a registered trademark of International Business Machines Corporation7• Portu

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