IBM 7915E4G Fiche technique télécharger pdf (Page 25)

IBM System x3650 M4 25

BTU output:



Minimum configuration: 420 Btu/hr (123 watts)



Maximum configuration: 3480 Btu/hr (1020 watts)



Noise level:



6.6 bels (operating)



6.4 bels (idle)



Warranty options

The IBM System x3650 M4 has a three-year on-site warranty with 9x5/next business day terms. IBM

offers the warranty service upgrades through IBM ServicePacs, discussed in this section. The IBM

ServicePac is a series of prepackaged warranty maintenance upgrades and post-warranty maintenance

agreements with a well-defined scope of services, including service hours, response time, term of service,

and service agreement terms and conditions.

IBM ServicePac offerings are country-specific, that is, each country might have its own service types,

service levels, response times, and terms and conditions. Not all covered types of ServicePacs might be

available in a particular country. For more information about the IBM ServicePac offerings that are

available in your country, visit the IBM ServicePac Product Selector:

https://www-304.ibm.com/sales/gss/download/spst/servicepac

The following table explains warranty service definitions in more detail.

Table 19. Warranty service definitions

Term Description

IBM on-site

repair (IOR)

A service technician will come to the server's location for equipment repair.

24x7x2 hour A service technician is scheduled to arrive at your customer’s location within two hours after

remote problem determination is completed. We provide service around the clock, every day,

including IBM holidays.

24x7x4 hour A service technician is scheduled to arrive at your customer’s location within four hours after

remote problem determination is completed. We provide service around the clock, every day,

including IBM holidays.

9x5x4 hour A service technician is scheduled to arrive at your customer’s location within four business hours

after remote problem determination is completed. We provide service from 8:00 a.m. to 5:00 p.m.

in the customer's local time zone, Monday through Friday, excluding IBM holidays. If after 1:00

p.m., it is determined that on-site service is required, the customer can expect the service

technician to arrive the morning of the following business day. For noncritical service requests, a

service technician will arrive by the end of the following business day.

9x5 next

business day

A service technician is scheduled to arrive at your customer’s location on the business day after we

receive your call, following remote problem determination. We provide service from 8:00 a.m. to

5:00 p.m. in the customer's local time zone, Monday through Friday, excluding IBM holidays.

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